A customer comments "HOURS" or "MENU" on your product Reel — Folo DMs your store hours, location, or menu back in seconds, so staff stays focused on the people actually in front of them.
Hours, location, availability, pricing — the same questions every post gets, answered instantly without pulling staff off the floor.
A keyword can trigger a direct link to your location, menu, or booking page — no back-and-forth needed.
Collect an email or phone number before sharing details, so a one-time comment turns into a contact you can market to again.
Small teams don't have someone dedicated to Instagram DMs. Folo handles the repetitive questions automatically, so the people you do have can focus on customers who walked through the door.