FAQ

Questions, answered.

Everything creators and brands usually ask before setting up their first automation.

Folo watches your Instagram posts, reels, stories, and DMs for a keyword you choose. The moment someone comments or messages that word, Folo replies for you — instantly, in your own words, with whatever link or message you've set up.

Yes. Folo connects through Instagram's official Graph API using Meta's own login — we never see or store your password, and nothing runs through a bot or browser extension.

Yes, that's a requirement from Meta for any DM automation tool, not just Folo. Switching a personal account over takes about two minutes in Instagram's own settings.

Your automations pause until the limit resets or you upgrade. Nothing gets deleted and you're never auto-charged — everything picks back up the moment you're ready.

Yes — you can require an email address before Folo sends the link, and every address collected is stored for you to export and use with any email tool.

Only if you write them that way. You control every word — Folo just decides when to send it. Most followers never realize it wasn't typed in the moment.

Yes, there's no lock-in contract. Downgrade or cancel whenever you like from your account settings.

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